Shipping & Returns

RETURNS
You may return unopened items sold and fulfilled by MEDGO® LLC. within 30 days of delivery for a refund minus shipping and a 25% restocking charge of the total charge. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of MEDGO® LLC. RECEIVING YOUR ORDER, however, in many cases you will receive a refund much quicker. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items that are opened or returned more than 30 days after delivery will receive NO refund. Unopened items returned within 30 days will have a 25% restocking fee.

SHIPPING
All items shipped (FLAT RATE) will be shipped USPS Priority Mail signature required (no exceptions). If you choose not to require a signature on delivery you must select UPS shipping. If you choose a Free shipping method (if available), or UPS your product can take up to (7 to 10 days) from the shipping date. International orders can take up to (30 days). No Exceptions. Any order returned due to Non Pick Up from the consumer will lose there shipping charge and be charged a 25% restocking fee.

Any order request to be reshipped will cost an additional charge and must be requested before a refund is issued.